PRIVACY POLICY

Heather Bell | Children's Energy Healer & Channel

Website: www.heatherbell.com.au
Email: heatherbell.healing@outlook.com
Location: Western Australia, Australia

Last updated: 9 October 2026

1. Introduction

Welcome to Heather Bell.

Your privacy, trust and confidentiality are important to me, particularly when you are sharing personal information about yourself, your family or your child.

This Privacy Policy explains how I collect, use, store, disclose and protect personal information through my website, services, free resources, applications and communications.

It applies to website visitors, prospective clients and clients located in Australia and internationally.

I am committed to handling personal information responsibly and in accordance with applicable privacy and data protection legislation, including the Australian Privacy Act 1988 and Australian Privacy Principles (where applicable), as well as relevant international privacy requirements.

2. Information I Collect

Depending on how you interact with my website and services, I may collect the following information.

Parent or Guardian Information

Full name.
Email address.
Contact details.
Country or location.
Booking and appointment information.
Information voluntarily provided through application forms, questionnaires or communications.
Email subscription preferences.

Children's Information

When a parent or legal guardian applies for or books a children's service, I may collect:

Child's full name (first and last name).
Child's age.
Information about emotional, behavioural, energetic or spiritual experiences.
Relevant family circumstances.
Specific questions or concerns submitted by the parent or guardian.
Additional information voluntarily shared to assist with the requested service.

A child's full name is collected to assist with the personalised channelling and energy healing services requested by their parent or legal guardian.

Some of this information may be considered sensitive personal information, particularly where health, developmental or psychological information is voluntarily disclosed.

I aim to collect only the information reasonably necessary to assess an application, provide the requested service or respond to an enquiry.

3. How Information Is Collected

Personal information may be collected when you:

Visit www.heatherbell.com.au.
Complete a WIX website form.
Download or request a free resource or lead magnet.
Apply for a complimentary channelling opportunity.
Book a Children's Rainbow Recalibration or Angelic Reiki session.
Book a discovery or connection call.
Subscribe to email communications.
Contact me via email, WhatsApp, Telegram or social media.
Participate in a Zoom session.
Voluntarily provide testimonials or feedback.

When you submit a website form or request a free resource, your name and email address may be automatically recorded in my WIX contact database.

This information may be used to deliver your requested resource, manage communications and administer marketing subscriptions where permitted by law.

Website usage information may also be collected automatically through cookies and website analytics, where enabled.

4. How Your Information Is Used

Information collected may be used to:

Respond to enquiries.
Deliver requested free resources and educational materials.
Review and assess applications for complimentary channelling opportunities.
Contact applicants regarding their applications.
Arrange appointments and connection calls.
Prepare and deliver personalised energy healing or channelled guidance.
Create written session reports.
Deliver voice notes, resources and session-related communications.
Maintain relevant business and financial records.
Improve my website and services.
Manage email subscriptions and communication preferences.
Send newsletters, spiritual insights, educational resources, service updates and promotional communications where valid marketing consent or another applicable legal permission exists.

Your personal information will not be sold to third parties.

5. Children's Privacy and Parental Consent

Heather Bell provides spiritual and energy healing services for children and young people aged 0–18.

All applications and bookings for children's services must be submitted by a parent or legal guardian with appropriate authority to provide the child's information and consent to the requested service.

By submitting information about a child, you confirm that you have the necessary parental or legal authority to do so.

Children are not required to independently submit personal information through this website.

Information relating to children is treated confidentially and is collected only for the purposes communicated at the time of application or booking.

Where appropriate, the child's age, understanding and wishes will also be respected.

A parent or guardian may contact me to request access to, correction of or deletion of information relating to their child, subject to applicable legal requirements and the child's own privacy rights.

6. Free Channelling Applications

From time to time, Heather Bell may offer complimentary channelling opportunities, including Channelling Your Child's Higher Self – One Question. A Soul Level Answer.

When submitting an application, you may be asked to provide your name, email address, child's name and age, and a question or explanation of what you would like guidance about.

This information is used to:

Review your application.
Determine whether the opportunity is appropriate.
Contact you regarding acceptance or non-acceptance.
Prepare the requested channelling.
Deliver your written report and accompanying voice note.

Submitting an application does not guarantee acceptance.

Confidentiality

Personal information submitted through complimentary channelling applications will not be publicly shared without separate, explicit permission.

Your name, child's name, contact details and identifying circumstances will not be intentionally disclosed in public content without appropriate authorisation.

Applications will not automatically be used as testimonials, case studies or social media content.

If I wish to share an experience or piece of guidance publicly, I will request separate consent and explain how the information is proposed to be used.

Consent for public sharing is optional and is not a condition of receiving a service.

7. Session Reports, Voice Notes and Communications

Following a session, you may receive a written report, voice note or additional resources.

These communications may contain personal or sensitive information relating to you or your child.

They are intended for the nominated recipient and may be delivered through email, WhatsApp, Telegram or another agreed communication platform.

Please ensure that the contact details supplied are accurate and that you have appropriate control over access to them.

8. Third-Party Platforms and International Data Storage

Heather Bell operates from Western Australia and welcomes clients from Australia and overseas.

To operate my website, manage bookings and deliver services, I use third-party digital platforms.

These may include:

WIX – website hosting, forms, contact management and email marketing.
Microsoft Outlook – email communications.
Zoom – online appointments and connection calls.
WhatsApp – client communications.
Telegram – delivery of voice notes, written guidance and client communications.
Booking and scheduling platforms – appointment management.
Payment processing providers – secure payment transactions.

These providers maintain their own privacy and security practices.

Depending on the provider, personal information may be processed, accessed or stored on servers located outside Australia, including in the United States or other countries in which the relevant provider operates.

Where required by applicable law, I will take reasonable steps to ensure that overseas disclosures are handled appropriately and with suitable privacy safeguards.

Relevant information may be processed through the platforms necessary to deliver your requested service.

9. International Clients

Heather Bell welcomes clients internationally, including those residing in the United Kingdom, European Union, United States and other regions.

Information is collected primarily to respond to your enquiry, assess your application, administer bookings and deliver services you have requested.

Depending on your location and applicable legislation, the lawful basis for processing your information may include:

Your consent, particularly when voluntarily providing sensitive information.
Taking steps at your request before entering into an agreement.
Fulfilling an agreed service.
Meeting applicable legal obligations.
Legitimate business interests, where permitted by law and balanced against your privacy rights.

Where consent is the lawful basis for processing your information, you may withdraw that consent by contacting me.

Withdrawal of consent will not affect processing that was lawful before withdrawal or information that must be retained under another applicable legal basis.

International clients may have additional rights under their local data protection legislation.

10. Information Storage and Security

I take reasonable precautions to protect personal information from unauthorised access, misuse, disclosure, loss or alteration.

These measures may include password-protected accounts, account authentication, restricted access to client records and the use of established digital service providers.

Access to client information is limited to those who reasonably require it for the operation and delivery of services.

While reasonable care is taken, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. How Long Information Is Retained

Personal information is retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, meet legitimate business requirements or comply with applicable legal obligations.

This may include retaining relevant booking, communication, payment and session records.

Unsuccessful or withdrawn applications will not be retained indefinitely without a legitimate reason.

When information is no longer required, reasonable steps will be taken to securely delete, destroy or de-identify it, subject to any applicable legal retention requirements.

You may request the deletion of your information by contacting me.

12. Testimonials and Social Media

Client testimonials, feedback and experiences may occasionally be shared through my website, social media or promotional materials.

Identifiable client information will only be published with appropriate permission.

Additional care is taken when sharing information involving children.

Permission to receive a service does not automatically grant permission for your child's personal information, session details or experiences to be used publicly.

You may contact me if you wish to withdraw previously granted permission for future promotional use.

I will take reasonable steps to remove content under my control where required, although material already shared or independently republished by others may not be fully recoverable.

13. Email Marketing and Communications

Heather Bell collects email addresses through website forms, free resources (lead magnets), complimentary channelling applications, bookings and other subscription opportunities.

When you submit a website form or request a free resource, your name and email address may be automatically added to the Heather Bell contact database, managed through WIX.

Where you have provided valid consent, or another lawful permission to receive marketing emails applies, your contact details may also be used for email marketing communications.

These communications may include:

Spiritual insights and educational content about sensitive, intuitive and spiritually aware children.
Practical ideas and resources for parents.
Free resources, spiritual practices and educational content.
Updates about Children's Rainbow Recalibration, Angelic Reiki and other services.
New offerings, complimentary opportunities and occasional promotions.

Where marketing consent is required, you will be given an appropriate opportunity to provide it.

Receiving a free resource, submitting a channelling application or booking a service does not, by itself, establish consent to ongoing marketing.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in each marketing email or contacting heatherbell.healing@outlook.com.

Unsubscribing from marketing emails will not prevent you from receiving essential communications relating to an existing application, booking or service.

Your personal information will not be sold to third parties.

Email marketing subscriptions and communications are managed through WIX or another trusted email marketing provider, in accordance with applicable privacy and electronic marketing laws.

14. Cookies and Website Analytics

My website is hosted through WIX and may use cookies and similar technologies to maintain website functionality, improve visitor experience and understand website usage.

Some cookies may be necessary for the website to operate, while others may relate to analytics or additional features.

Where legally required, visitors will be given appropriate information and choices regarding non-essential cookies.

You can also manage certain cookie preferences through your internet browser.

15. Accessing, Correcting or Deleting Your Information

You may contact me at any time to:

Request access to personal information I hold about you.
Request correction of inaccurate or outdated information.
Request deletion of information where applicable.
Withdraw consent for particular uses of your information.
Ask how your information has been collected, used or stored.
Raise a privacy-related concern.

Additional rights, including data portability, restriction of processing or objection to certain processing activities, may apply depending on your jurisdiction.

Requests will be considered in accordance with applicable privacy legislation.

I may need to verify your identity or parental/legal authority before releasing or modifying sensitive information.

16. Privacy Concerns and Complaints

If you have any questions or concerns regarding the handling of your personal information, please contact:

Heather Bell
Email: heatherbell.healing@outlook.com
Website: www.heatherbell.com.au
Western Australia, Australia

I aim to acknowledge privacy-related complaints within seven business days and work towards a reasonable resolution.

If you are dissatisfied with the response, you may have the right to contact an applicable privacy or data protection regulator, including the Office of the Australian Information Commissioner (OAIC), where it has jurisdiction.

International clients may also have the right to raise concerns with their relevant local data protection authority.

17. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to my services, website practices, technology or applicable privacy legislation.

The most recent version will be published on www.heatherbell.com.au with its updated effective date.

Continued use of the website does not replace any fresh consent required by applicable law.

18. Contact

For all privacy-related enquiries, please contact:

Heather Bell
Children's Energy Healer & Channel

Email: heatherbell.healing@outlook.com
Website: www.heatherbell.com.au

Western Australia, Australia.